Privacy Policy

Last Updated: 26 September, 2025

Welcome to English Solution ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application English Solution (the "App"). Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide Directly

• Account Information: Name, email address, and password when you register.
• Profile Data: Preferred language, learning level, and goals.
• User Content: Answers, quiz responses, and feedback you submit within the App.
• Communications: Messages you send to our support team.

b) Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and advertising ID.
• Usage Data: Lessons viewed, time spent, features used, and progress data.
• Log Data: IP address, access times, and app crash reports.

c) Information from Third Parties

• If you log in via Google or Facebook, we may receive your name and email from those services.

2. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the App
• Personalize your learning experience
• Track your progress and improve lessons
• Send important updates and notifications
• Respond to your comments and questions
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share it only with:

• Service Providers: Third-party vendors that help us operate the App, including:
  • Google AdMob — for displaying advertisements. AdMob may collect your advertising ID and device information to show personalized or non-personalized ads. See Google's Privacy Policy.
  • Google Firebase — for analytics, crash reporting, and cloud services. See Firebase Privacy.
  • Facebook — for login and analytics. See Meta Privacy Policy.
  • Cloud hosting providers and payment processors.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In case of merger, acquisition, or sale of assets.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children's Privacy

English Solution is intended for users aged 13 and above. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us at mitrapp18@gmail.com so we can delete it.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Withdraw consent at any time
• File a complaint with a data protection authority

To exercise these rights, contact us at mitrapp18@gmail.com.

8. Account Deletion

You may delete your account at any time from within the App (Settings > Delete Account), or by emailing mitrapp18@gmail.com. When you delete your account, we will permanently remove your personal data from our servers within 30 days, except where we are required by law to retain it.

9. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

10. International Data Transfers

Our service providers (such as Google Firebase) may store and process your data on servers located outside your country, including in the United States. By using the App, you consent to such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date and, where appropriate, through in-app notifications.

12. Contact Us

If you have questions about this Privacy Policy, please contact us at: